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Read about some of the relationships we’ve established and the work we’ve delivered:

Coquitlam School District

SD43’s Information Services Department engaged big think to support them in achieving a 2010/11 goal of improving team culture. big think developed and implemented a team engagement process to collect data / perceptions (32 of 34 team members participated). Following analysis and the identification of key themes (business-focused) a report with detailed recommendations was developed and submitted for approval (union supported). Throughout the process, big think supported staff and leadership through open dialogue and coaching.

Project: Sept. 2010 – Jan. 2011

Fraser Health – Multiple Projects

As a team member of Speak Up – a teen and young adult mental health literacy program– big think has helped build the program from concept to campaigns to evaluation. big think helps guide team thinking on changing the conversation around youth mental health, develops campaigns to create the youth movement (15 Seconds for Change, I’m 4 Change), and supports the team in developing content for its in-school education program and Youth Advisory Team.

As a team member of – a youth and young adult early intervention project – big think leads the public awareness work, while providing team support and counsel for the project website (, project planning and overall communications. Work has included planning, creative development / direction, creation of a delivery model and framework, material development and project management support.

big think supported the transition of Fraser Health’s Child & Youth Crisis Program (CYCP) to an open referral, community-based resource program, named START (Supporting Children and Youth Through Mental Health Crisis). Work included rebranding and development of program promotion and support materials, in collaboration with clinicians and program users.

big think has been a key partner in the development and implementation of our public awareness strategy. Their handling of the branding, images and messaging was thoughtful and contextually sensitive. big think brought skilled organization and a positive, inspiring energy to the team and the work.

Karen Tee – Ph.D., R.Psych.
Manager, Child, Youth & Young Adult Mental Health & Addictions, Fraser Health

Laura Hanson – Ph.D., R.Psych.
Consulting Clinical Psychologist

Tom Ehmann – Ph.D, RPsych.
Consulting Psychologist

big think has been working with Fraser Health since 2008.

Johnson & Johnson (Canada) Inc.

big think provides on-going strategic counsel and planning work related to Living Well, J&J Canada’s consumer relationship management (CRM) program. Work includes annual business planning, governance and engagement communications and, LW and CRM program development.

Unfortunately due to corporate policy, our J&J client is not able to share how great they think we are.

big think has been working with Johnson & Johnson since 2008.

Shared Services BC

As a member of SSBC’s Strategic Real Estate team, big think has provided strategic planning advice, stakeholder engagement and community relations / communication support for a variety of projects, including Woodlands Redevelopment Project and the Riverview Lands. Work includes development of vision and principles, public process design / implementation, issue management, support of technical project team members and creative / media relations services.

big think helps SSBC build long term, mutually beneficial relationships with key stakeholders that drive value creation and successful project delivery. big think’s collaborative and creative approach to strategic planning, issues management, stakeholder engagement, and community relations delivers high quality results time after time.

Adam Perry
Planner Strategic Properties, Real Estate Services
Shared Services BC

big think has been working with Shared Services BC since the mid-1990s.

Surrey School District

big think has guided and supported SD36’s Information Management Services (IMS) in the development of a Strategic Technology Plan, formation of positive working relationships, business / work flow frameworks, protocols and processes (optimization), strategic advice and communications (internal and external), support for large projects, leadership coaching and team development.

Surrey School District (SD36) is the largest in BC comprising 125 schools, 70,000 students and 9,000 staff with diverse requirements. SD36’s technology group (IMS) initially engaged big think to assist with improving our visibility and communication activities. big think’s commitment to understanding our goals and challenges was immediately evident as Marilyn immersed herself in understanding the business of education and SD36. Her dedication, thinking and expertise quickly led to a key role in the development of a strategic technology plan (and other projects). She stays grounded in goals; carefully considers all perspectives and resolves competing interests, is a deep thinker and incredibly responsive toward delivering successful results! At every juncture she challenged our thinking and pushed it to be better. Service providers like this are hard to find – SD36 receives outstanding value and results from the services offered by Marilyn and the big think team. I could go on…

Dan Turner, Director IMS

big think has been working with the Surrey School District since 2004.

Tsleil-Waututh Nation

big think provides strategic planning counsel / support to the Tsleil-Waututh Nation (TWN) as 2011/12 implementation plans are developed for TWN’s Comprehensive Community Plan (CCP). Work includes planning advice; goal (1-3 year horizon), objective and strategy / action development and refinement with all Nation business units; and engagement with the CCP Committee.

big think has been working with the Tsleil-Waututh Nation since 2011.

Vancouver School Board (Since 2014)

big think guided Vancouver School Board’s Learning in Technology Team in the development of a shared department vision and branding. In addition, key initiatives core to developing a high performing LIT team were identified and road mapped. First key project focused on redesigning and optimizing the team’s Service Delivery process through a collaborative team process.
Marilyn is very personable and easy to work with. She quickly gets up to speed on the core needs and designs processes to gather data and input in an open manner with staff. She writes quality material and her team develops tasteful designs. Marilyn is someone who you can rely on for advice, she won’t hold back, and for help.
Brian Kuhn, Director of Technology and CIO
Vancouver School Board